BIG IDEA In A Few Words

A critical aspect of personal development is feedback. The higher you go on the organizational chart the more difficult it is to get the feedback you need. In mature organizations good news flows up and bad news flows down, in carefully moderated one-way streets. The danger isn’t that some leaders don’t know what they don’t know. It is they don’t want to know what they don’t know, at least not badly enough to create effective feedback loops. One of the essential duties of effective leadership is to take down the one-way street signs and clear the way for healthy feedback.

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